Service Manager powered by HEAT
About the Change Lifecycle
The following diagram illustrates the lifecycle of a typical change request:
Change Lifecycle
The process to create and implement changes generally is:
1.Create a change request. See Creating a Change Request.
2.Capture change detail. See Linking a Business Object to a Change Request
3.Associate a configuration item. See Creating a Change Request.
4.Assess change risk. See Service Manager powered by HEAT.
5.Approve the change request. See Approving a Change Request.
6.Schedule the change. Change is scheduled and placed on the change calendar. See Scheduling a Change Request.
7.Implement the change. See Implementing a Change.
8.Close the change. See Resolving and Closing a Change Request.
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